VoCoVo

Simplifying Returns and Repairs

The Goal

Create a centralized RMA platform that connects customers, partners, and suppliers to simplify return and repair workflows, improve communication, and deliver full visibility across every stage of the process.

The Challenge

As VoCoVo voice technology products reached a growing global audience, their return and repair process needed to evolve too. Managing RMAs across multiple customers, partners, and suppliers created opportunities to improve efficiency and transparency. By unifying these stakeholders within one connected platform, VoCoVo aimed to transform a complex, manual workflow into a seamless, collaborative experience that could scale with their business.

Key Outcomes

  • Streamlined a previously fragmented RMA process across customers, partners, and suppliers
  • Improved communication with in-platform comments and updates
  • Increased partner efficiency by enabling templates and repeatable workflows
  • Gave VoCoVo a scalable system to handle returns and repairs with speed and transparency

The Results

Dashboard View

At-a-glance RMA details and product status

Stakeholder Workflow

Unified process between partners and suppliers

Comments Feature

Improved collaboration across the lifecycle

RMA Templates

Create, save, and submit return/repair requests

Our Approach

Little Taller designed and developed a custom RMA platform to modernize VoCoVo’s return and repair workflows.

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Connected Stakeholders

  • Built functionality that connects customers filing requests with their managing partners
  • Enabled supplier involvement for repairs, creating a unified workflow

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Intuitive Interface

  • Designed a clean, easy-to-navigate dashboard to view RMA details
  • Added a comments feature for real-time communication between partners and suppliers
  • Created templates for new RMAs, with options to save as drafts or submit

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Process Tracking

  • Delivered visibility into product movement through the entire return/repair cycle
  • Allowed partners to track status updates and communicate them directly to customers

Tools & Platforms

  • Custom RMA Platform Development
  • Workflow & Communication Tools
  • Dashboard & Template Functionality

Little Taller Services

  • Product Design & UX/UI
  • Custom Application Development
  • Workflow Automation
  • Partner + Supplier Integration

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