Peerlogic

Peerlogic

Empowering Dental Practices for Growth

Peerlogic dental software is conversational AI designed to save time and schedule more appointments. With rapid growth, Little Taller jumped in to support ongoing feature delivery to build a better customer experience.

Peerlogic builds conversational AI tools for dental practices to measure and improve the efficiency of their administrative operations, including inbound and outbound patient calls. Little Taller modernized the Peerlogic platform with intuitive product design and optimal UX.

Tracking Call Metrics with Conversational AI

The number of calls dental offices receive is a big indicator of how much revenue they’re generating or missing. Little Taller helped Peerlogic mature their platform with new assets and implement additional tracking metrics to evolve the product line.

‍

The platform lets dental offices see overall front desk and admin performance, including how many calls are coming in, missed call percentage, how much revenue is being created or missed, amount of revenue saved, and more.
To mature an aging product, Little Taller jumped in to support ongoing feature delivery and build a better customer experience.
Peerlogic’s software uses conversational AI to listen to calls and collect information for analysis. Data visualizations show average customer sentiment, patient conversion rates, insurance mentioned, and more.
Call transcripts allow dental offices to monitor calls as they come in and see what customers and patients are saying, create action items from the calls like rescheduling an appointment, and tracking missed opportunities to follow-up on later.
The Call Explorer focuses on call traffic and shows total number of calls, calls answered, voicemails, and lost (known and unknown). Call recordings are displayed next to related information like new or existing patient, enthusiasm level, call purpose, patient procedure, etc.

Peerlogic at Your Fingertips

Little Taller expanded Peerlogic’s digital asset portfolio with new tracking elements and product offerings, including a mobile application for convenient, on-the-go access.

‍

The Peerlogic mobile app enables users to easily view call logs, transcripts, missed call alerts, patient contact information, and patient profiles directly from a smartphone.